Ticket scalping and the presence of unauthorised resellers is an issue which continues to frustrate many music fans, artists, venues and promoters.

Recently we’ve been made aware of people paying excessively inflated prices for tickets to our concerts through unauthorised outlets – some of these tickets being sold multiple times, which has led to fans being turned away at the venue.

We really cannot stress this enough - fans buying tickets to shows presented by Zaccaria are warned not to buy tickets from unauthorised operators.

This includes VIAGOGO and others.

You don’t know who you’re buying from, the ticket may be in breach of the terms and conditions set by the original ticketing agency (and therefore cancelled), or the same ticket might have been sold multiple times to different people.

We hate seeing fans pay inflated prices for tickets or turned away because their ticket isn’t valid. Beware of sites offering “100% money back guarantee” as this is not the same as getting to experience the show you have booked tickets for. We constantly see disappointed fans turned away at the door when they present tickets which have either been cancelled, sold multiple times, or are complete fakes.

Not only is it a waste of money, it’s simply heartbreaking for fans when this happens – particularly right outside the venue door.

Unfortunately, when this happens, neither Zaccaria nor the authorised ticketing agency are able to help you in getting a refund or re-issuing the unauthorised ticket.

The only way you can be assured of paying the correct prices and actually receiving valid tickets is by purchasing via the official ticketing agent. These are always clearly listed on our website in the TICKETS or EVENT INFO sections.

If you have any doubts, visit https://www.zaccariaconcerts.com.au/ for direct links to the authorised ticketing agency of each event.

The ACCC and each state’s consumer affairs body can provide further information as to your rights in relation to unauthorised ticketing sites.