Access
Access to all car parks is via Metricup Rd.  Metricup Rd runs off Caves Road and Bussell Highway.

ACROD
Dedicated ACROD Parking is available. There is a dedicated ACROD entrance at the main gate - PLEASE LOOK FOR THE SIGNS. ACROD seating is available and we issue free of charge tickets to Carers. For assistance and details on ACROD seating and ticketing, please contact Ticketek for more details on 132 849 or the Special Needs Helpline on 1300 665 915. On show day, our customer service staff will be available if you need assistance in accessing the concert site. Please note Sandalford is a winery and there are some uneven surfaces and inclines. Our staff are there to help. There are dedicated toilets on the concert site. If you would like to notify us in advance of the concert that you require assistance please email us at info@zaccariaconcerts.com.au at least 3 days before your show date so we can help make arrangements.

Aerosol Cans
Aerosol cans (such as those used for sun screen, insepct repellant etc) are NOT permitted.

Alcohol
Due to Licensing restrictions, strictly no BYO alcohol and no glass can be brought into nor taken from the venue. This is a fully licensed event with full bar service available. Patrons must observe and adhere to the local licensing laws and responsible service of alcohol practices.

Anti Social Behaviour
Management reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with reasonable requests. Intoxication, aggressive or anti-social behaviour is unacceptable and will result in ejection from the venue. Any person who behaves in this manner will be removed or handed to the Police.

Cans
Cans of soft drink are permitted. Aerosol cans are NOT permitted.

Cameras and Recording Devices
Cameras and Recording Devices
Recording of stage performances using audio, video or professional grade photographic equipment is not permitted. Cameras with a detachable lens will not be permitted.

Cloakroom Facilities

A cloakroom will be available at the event.

Dancing
We encourage you to dance immediately in front of your seat and have a great time but please respect your fellow patrons sitting behind you or near you. There is strictly no dancing or viewing the concert in the aisles.

Eskies
Eskies are NOT permitted if you have a Reserved Seat. If you have a General Admission ticket, without  reserved seat, you may bring a small to medium size esky. Be aware that the contents of your esky are subject to inspection. If you are in doubt, please contact us info@zaccariaconcerts.com.au

Food
There will be various food, beverage and coffee outlets on site offering a range of options.

Flasks/Thermoses
Regular flasks with coffee/tea may be permitted.

Furniture

All types of umbrellas are strictly forbidden inside the concert arena. Reserved seat and VIP ticket holders have a pre-allocated seat ready for them and do not need to bring any type of seating. If you are a general admission ticket holder, you may bring a picnic rug or low back (beach style) chair. Please note that high back chairs (like directors chairs) are not permissible.

Glass
No wine glasses or bottles. Small glass jars containing food items such as cheese or olives are permitted.  Please notify our friendly event staff immediately should any of your glass items break.

Metal Cutlery
All types of metal cutlery is strictly forbidden to be brought into the concert venue. You can of course can bring plastic cutlery (same as used on the airlines).

Parking Details
Parking is available on site at Sandalford however we strongly encourage all patrons to use bus company or local taxi transport if possible. Please allow additional time if you are driving and parking at the venue. No parking on surrounding street verges or local residents property (NB Rangers from local councils will be issuing infringements to vehicles parking illegally around the perimeter of Sandalford Estate). The carpark and areas outside the concert green at Sandalford Estate will have an enforced liquor ban in place on the day of the concert.

Pass outs

Passouts will NOT be available at the event, so please ensure that you take everything that you require into the concert upon arrival.

Security
Prior to the ticket gate entry we are required to execute a full search of your accompanying bags, to ensure you are not in possession of Alcohol or other illegal items. Should these items be in your possession you may be refused access.

Smoking
Due to fire concerns, THIS IS A SMOKE FREE EVENT. Limited designated smoking areas MAY be available depending upon fire regulations on the day. Smoking is not permitted in any other area other than the designated areas – anyone found smoking outside of designated smoking areas will be asked to leave.

Ticket Collection
Tickets can be collected at the Ticketek Box Office at the venue just prior to the show, however patrons are urged to collect their tickets prior to showday, to avoid long queues on the night. Tickets can be collected from any City Box Office Collection Point. Contact Ticketek on 132 849 for details.

Transport
All coach transport can be pre booked through Gannaways Charters and Tours. We strongly suggest that you organise travel arrangements through Gannaways early to avoid disappointment. Please note Gannaways Charters and Tours will only accept pre bookings. PH: 08 97523036 www.gannawayscharterservice.com.au

VIP ticket holders
Please present your VIP ticket or parking voucher (if you were issued with one) to gain access into the dedicated entrance. All VIP ticket holders need to access the dedicated VIP entrance road by travelling east to west along Metricup Road (we recommend guests enter Metricup Road from Bussell Highway)– the VIP entrance is the first entry road as marked (on the left) into the Estate. IF YOU ARE DRIVING, PLEASE ALLOW ENOUGH TIME TO GET TO THE VENUE AND PARK YOU CAR - EXPECT DELAYS OF BETWEEN 40-50 MINUTES IN GETTING INTO AND THEN OUT OF THE VENUE AFTER THE SHOW.

Water
Free drinking water outlets are provided. You may bring plastic water bottles but only if they are sealed.

Weather
Please note we play rain or shine. You may bring wet weather protection such as ponchos and raincoats however umbrellas are not permitted. If it rains, the show will go on. The show will only be abandoned if conditions are deemed dangerous. Refunds will only be available at the point of purchase, if a show is abandoned or cancelled. The decision to cancel a show will be made on show day. In the event of inclement weather patrons should check www.zaccariaconcerts.com.au  or our Facebook page BEFORE departing for the show for messages regarding traffic, parking or wet weather arrangements.

Other

• Defaced tickets will not be accepted. Once you receive your ticket, it is solely your responsibility. While obviously we sympathise if you lose your ticket, we are unable to reissue. Even if we have a record of your purchase, we cannot be certain that other less scrupulous members of the public will not use the ticket. Please treat your ticket like cash - they are irreplaceable.
• Please note all concert tickets are generally despatched 6-8 weeks prior to the event.
• Occasionally changes to the line up or program times occur that are out of the Promoters control. The Promoter reserves the right to change the lineup and/or the date of the event without prior notification. In the event of change of the date or lineup, refunds will not be available.
• The Promoter and the Venue accept no responsibility for any loss, injury or damages sustained entering or within the Venue whether caused by the negligence of the Promoter or Venue or otherwise.
• You enter the event at your own risk.

ROCHE ESTATE (Formerly known as Tempus Two Winery) HUNTER VALLEY, NSW.

Accommodation
Hunter Valley Accommodation: Phone 02 4990 0900 / Harrigan's Irish Pub & Accommodation: Phone 02 4998 4300

ACROD
Dedicated ACROD Parking is available. Disabled/ACROD Drop-Off Point and parking is via the main winery entrance off McDonalds Road. There is a dedicated ACROD entrance at the main gate - PLEASE LOOK FOR THE SIGNS. ACROD seating is available and we issue free of charge tickets to Carers. For assistance and details on ACROD seating and ticketing, please contactTicketmaster on 136 100 and follow the prompts. On show day, our customer service staff will be available if you need assistance in accessing the concert site. Please note Roche Estate is a winery and there are some uneven surfaces and inclines. Our staff are there to help. There are dedicated toilets on the concert site. If you would like to notify us in advance of the concert that you require assistance please email us at info@zaccariaconcerts.com.au at least 3 days before your show date so we can help make arrangements.

Aerosol Cans
Aerosol cans (such as those used for sun screen, insepct repellant etc) are NOT permitted.

Alcohol
Due to Licensing restrictions, strictly no BYO alcohol and no glass can be brought into nor taken from the venue. This is a fully licensed event with full bar service available. Patrons must observe and adhere to the local licensing laws and responsible service of alcohol practices.

Anti Social Behaviour
Management reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with reasonable requests. Intoxication, aggressive or anti-social behaviour is unacceptable and will result in ejection from the venue. Any person who behaves in this manner will be removed or handed to the Police.

Cans
Cans of soft drink are permitted. Aerosol cans are NOT permitted.

Cameras and Recording Devices
Recording of stage performances using audio, video or professional grade photographic equipment is not permitted. Cameras with a detachable lens will not be permitted.

Cloakroom Facilities

A cloakroom will be available at the event.

Dancing
We encourage you to dance immediately in front of your seat and have a great time but please respect your fellow patrons sitting behind you or near you. There is strictly no dancing or viewing the concert in the aisles.

Eskies
Eskies are NOT permitted if you have a Reserved Seat. If you have a General Admission ticket, without  reserved seat, you may bring a small to medium size esky. Be aware that the contents of your esky are subject to inspection. If you are in doubt, please contact us info@zaccariaconcerts.com.au

First Aid
Will be available on site

Food
There will be various food, beverage and coffee outlets on site offering a range of options.

Flasks/Thermoses
Regular flasks with coffee/tea may be permitted.

Furniture

All types of umbrellas are strictly forbidden inside the concert arena. Reserved seat and VIP ticket holders have a pre-allocated seat ready for them and do not need to bring any type of seating. If you are a general admission ticket holder, you may bring a picnic rug or low back (beach style) chair. Please note that high back chairs (like directors chairs) are not permissible.

Glass
No wine glasses or bottles. Small glass jars containing food items such as cheese or olives are permitted.  Please notify our friendly event staff immediately should any of your glass items break.

Metal Cutlery
All types of metal cutlery is strictly forbidden to be brought into the concert venue. You can of course can bring plastic cutlery (same as used on the airlines).

Parking Details
Limited Parking is available on site  usually from around 4pm, however we strongly encourage all patrons to use public transport. Please allow additional time if you are driving and parking at the venue. No parking on surrounding street verges.

Pass outs

Passouts will NOT be available at the event, so please ensure that you take everything that you require into the concert upon arrival.

Security
Prior to the ticket gate entry we are required to execute a full search of your accompanying bags, to ensure you are not in possession of Alcohol or other illegal items. Should these items be in your possession you may be refused access.

Smoking
THIS IS A SMOKE FREE EVENT. Limited designated smoking areas will be available however smoking is not permitted in any other area other than the designated areas.

Transport
We suggest using Rover Coaches to plan your journey. Visit www.rovercoaches.com.au for up to date timetables, or contact Rover Coaches direct on 02 4990 1699.

If travelling from Sydney, we recommend Zepher Tours. You can book via their website http://www.zephertours.com.au/hunter-valley-transport-from-sydney/ or call Zepher on 0406757295.

Venue Collects
Tickets can be collected at the Ticketmaster Box Office at the venue just prior to the show, however patrons are urged to collect their tickets prior to showday, to avoid long queues on the night. Tickets can be collected from any City Box Office Collection Point.

VIP ticket holders
Please present your VIP ticket or parking voucher (if provided) on entry to gain access into the dedicated entrance off McDonalds Road. Important: IF YOU ARE DRIVING, PLEASE ALLOW ENOUGH TIME TO GET TO THE VENUE AND PARK YOUR CAR

Water
Free drinking water outlets are provided. You may bring plastic water bottles but only if they are sealed.

Weather
Please note we play rain or shine. You may bring wet weather protection such as ponchos and raincoats however umbrellas are not permitted. If it rains, the show will go on. The show will only be abandoned if conditions are deemed dangerous. Refunds will only be available at the point of purchase, if a show is abandoned or cancelled. The decision to cancel a show will be made on show day. In the event of inclement weather patrons should check www.zaccariaconcerts.com.au  or our Facebook page BEFORE departing for the show for messages regarding traffic, parking or wet weather arrangements.

Other

• Please treat your ticket like cash, they are valuable.
• Occasionally changes to the line up or program times occur that are out of the Promoters control. The Promoter reserves the right to change the lineup and/or the date of the event without prior notification. In the event of change of the date or lineup, refunds will not be available.
• The Promoter and the Venue accept no responsibility for any loss, injury or damages sustained entering or within the Venue whether caused by the negligence of the Promoter or Venue or otherwise.
• You enter the event at your own risk.

VIP PACKAGE DISCLAIMER INFORMATION:

Please note that all VIP purchasers will be contacted by ZACCARIA via e-mail 5-7 days prior to the actual show date with additional details specific to their VIP package program and instructions on where to pick up their package inclusions. All merchandise if applicable will be collected on site on the day of the show. Information will be sent to the e-mail address provided at the time of purchase. If you do not receive an e-mail a few days prior to the event please contact info@zaccariaconcerts.com.au. All packages are non-transferable. All pre show VIP programs & times may vary market-by-market and are subject to modification at any time for any reason. All sales are final. There are no refunds or exchanges on packages for change of mind. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase which may result in undelivered product. Commemorative VIP laminates are for commemorative purposes only. The VIP laminate does not gain or authorise access into the venue, VIP or any backstage areas.